Fleet management solutions
Vehicle TrackingTrack your trucks, vans, cars, trailers and assets with GPS tracking
Fleet safety and maintenanceEnhance safety with driver coaching, AI dashcam, digitised vehicle check, TPMS and scheduled maintenance
Workflow managementBoost productivity via professional navigation, route optimisation and order management
ComplianceTrack driver's hours, vehicle inspection, and coldchain management
Sustainยญabยญility and electric vehiclesReduce CO2 with green driving, electriยญficยญation advice and EV optimisation
Business adminยญisยญtrationSave time on reporting, working time registration and driver identiยญficยญation
Platform and apps
Webfleet platformSaaS solution to connect you, your driver and your vehicles
Mobile appsย NewA full suite of on-the-go applications
In-vehicle
Vehicle tracking devicesTrack your vehicles and gain insights with LINK series
Driver Terminalsย NewNavigate, communicate and report your operation with PRO driver terminal series
Fleet dash camsProtect your fleet and drivers while reducing claims with Webfleet Video telematics.
Tyre monitoringย NewReact fast and eliminate downtime with TPMS
Integrations
Business integrationBy Webfleet and third-party solutions
Resources
ResourcesExplore our extensive range of whitepapers, case studies, webinars, videos and more
White papersTake a deep dive into the hottest and most important topics facing your industry with our in-depth reports
Case studiesWhat does Webfleet do for a business like yours? Find out what our customers have to say
GlossaryAll the fleet management lingo explained in our comprehensive glossary

What is field service management?

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Field service management is the management of a companyโ€™s resources using tools to manage things like scheduling, work orders, analytics, reporting and customer expectations. These tools use software or cloud-based platforms that are integrated from end-to-end to improve efficiency and optimise workflow management.

How does field service management work?

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Field service management is applied through software applications integrated with backend systems. It can help you by automating various aspects of your business, including but not limited to scheduling, dispatching work, installations, billing, accounting, service or repairs. For example, it allows you to track all the stages of a work order lifecycle with real-time insights.

Some software also allows you to manage your workflow remotely with mobile applications. You can be away from the office and still have visibility over critical information such as customer history and process checklists.

Field service management software

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There are multiple types of field service management software. A field service management software system can collect all the valuable information you need about your orders and drivers. It can help you manage workflow, improve customer service and get more jobs done.

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Some provide dynamic order dispatch and management that enables you to identify which driver is best suited to complete a job based on smart scheduling and dispatch, order status and vehicle status. This allows you to optimise order management workflow and complete more orders. Further, with professional navigation, you can get more jobs done on time.

And field service management software automates your workflow management process and takes care of the reporting for you. By automating your workflow, you can be more efficient and time-efยญfective by reducing distractions and time-ยญconยญsuming manual tasks. For example, some systems make compliance, easier. Some field service management features automatically records the vehicle odometer and working time registration for you in real-time, which supports more accurate reporting and lessens the adminยญisยญtrative burden.

Webfleet: a field service management solution

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Webfleet does all the above-ยญmenยญtioned, and more. It helps you automate field service management, keep costs under control and get more jobs done on time. It provides exceptionally accurate ETAโ€™s based on Webfleetโ€™ award-winning traffic information. It uses a complex network of live traffic data and advanced algorithms to help your drivers avoid traffic. And, using rich data from vehicle integration helps you decrease the vehicleโ€™s total cost of ownership.

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A field service management solution like Webfleet can help you automate your workflow, boost productivity and improve efficiency. Not only can you get more jobs done, but you can also make more customers happy. Click here for more information on workflow management.

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