A mobile workforce is simply described as a group of employees working outside of a physical office location. Mobile workforce management (MWM) on the other hand, is the management of a mobile workforce with the help of tools such as apps, software, and processes or networks.
Why do companies use mobile workforce management?
A mobile workforce is often in the field providing service to a customer on-site, and they can be delivering, installing, or maintaining a product or service.
Having a team off-site could mean that you lack visibility for proper management of the workload. MWM allows you to bridge the communication and visibility gap between on-site and mobile teams, allowing your leaders to easily communicate with the entire mobile workforce or specific individuals.
Mobile workforce management solutions have been found to help mobile workers feel connected and part of a team, keeping them engaged and motivated to deliver great customer experience.
What is mobile workforce management software?
Mobile workforce management software (MWMS) can be described as a solution that simplifies mobile team management.
For mobile workers, it’s a tool that guides them throughout their day and gives them flexibility. For managers, it’s the visibility solution that helps them to keep track of what the mobile workforce is working on. In summary, MWMS functions as a link between the on-site team, the mobile workforce, customers and managers.
Mobile workforce management software includes features like:
- Schedule planning
- Time tracking
- Report generation
- Team visibility
- Communication on the go
- Up to date information accessibility
- Invoicing
- Work order management
The benefits of mobile workforce management
When you pair your mobile workforce with software like Webfleet, you can gather operational insights to make data-based decisions that can help elevate your business strategy and improve productivity.
No matter the solution you choose, make sure it is able to support you with insightful data to understand how your operation is performing, by region, team or individual employees.
Optimising performance is an essential part of taking effective business decisions. For example, managers can plan improved schedules based on predicted workloads and provide immediate support to the mobile team, helping them to provide an excellent customer experience and, therefore, increase customer satisfaction.
Thanks to mobile workforce management tools, the days when barriers like communication and visibility between mobile and on-site teams disrupted your workflow are over. Get in touch with our experts today and find out how mobile workforce software data can help your business.
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