Field Service Standards Report: A bunch of cowboys?

The study, commissioned by Webfleet, discovered this is a weekly occurrence for five per cent of companies and happens monthly for a further 43%. Also a further 43 per cent of those surveyed also admit they have experienced two mobile workers arriving at the same job.

We did some research and this also revealed:

• 41% of companies communicate work schedules to drivers via text
• Poor communication also emerged as the most common cause of disagreement with customers (28%)
• 44% of companies use dynamic routing and scheduling processes that allow schedules to be changed according to activity during a day and the emergence of new jobs.

Read the full research report to discover the extent of the challenges facing UK businesses in terms of service delivery.