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Field Service Standards Report: A bunch of cowboys?

Field Service Standards Report: A bunch of cowboys?

The study, commissioned by Webfleet, discovered this is a weekly occurrence for five per cent of companies and happens monthly for a further 43%. Also a further 43 per cent of those surveyed also admit they have experienced two mobile workers arriving at the same job.

We did some research and this also revealed:

  • 41% of companies communicate work schedules to drivers via text
  • Poor communication also emerged as the most common cause of disagreement with customers (28%)
  • 44% of companies use dynamic routing and scheduling processes that allow schedules to be changed according to activity during a day and the emergence of new jobs.

Read the full research report to discover the extent of the challenges facing UK businesses in terms of service delivery.

Leave your details and download the full research

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