Keep me posted on loyalty events
Bridgestone Mobility Solutions hosted a breakfast for a select group of loyal customers last month. It was our pleasure to welcome these 10 customers at our Amsterdam office in the iconic Valley building. In addition to participating in conversations around mobility solutions, our guests networked with one another and shared ideas with Customer Success team.
We’re grateful for these exciting exchanges on the future of mobility and fleet safety. One of our biggest take-aways from the breakfast event: You’ll always learn a lot by listening to your customers.
We see customers as partners
If you asked us to sum up our approach to business in just two words, our answer would be: customer centricity. We hosted this breakfast to connect with customers in person and to learn about their experiences with our solutions.
Klaas Abreu Miedema, our Lead Customer Experience, describes our focus on customer centricity in more detail.
Why is customer centricity important?
We live in a volatile world where everything is constantly changing including customer behaviour. The most foundational way to secure a healthy and sustainable business is to focus on customers: what their goals are and how we can best help them to succeed.
How do you see customer centricity developing at BMS?
Every department can make a positive contribution to our customers’ experience. We are looking into building a stronger relationship with customers, both online and offline. I see us translating customer feedback into meeting their needs with the right solutions at the right time.
Pieter van Luipen, Customer Success Representative, also shares with us his thoughts about the future of the breakfast event.
Will there be more loyalty breakfasts?
I definitely think we could do more in the future. I enjoyed meeting clients in a more informal setting and discussing some of their key challenges, which we even managed to solve some of them on the spot. The loyalty breakfast will become a part of our journey towards becoming a more customer-centric organisation.
Valuable insights from valued customers
Marius Pronk, General Director of John Pronk Transport, tells us why he thinks real-time data will become even more in demand.
You have several years of experience managing fleets and mobility. What major changes have you noticed over these years?
Customer demand. Customers are demanding more and more information: they want real-time data and ask where their order is.
How do you envision the future of mobility?
We don't know for sure, but I do think that accurate, real-time data will be even more popular in the future. In the end, every inch must be accurately mapped out, and demand from clients has only increased.
With vehicle tracking by Webfleet, fleet owners and managers always know their vehicle locations. Real-time location and driver behaviour data simplifies job planning, saves costs and improves customer service.
Stephane Turk, from the ICT department at AVG, shares his insights on fleet management tools and brings new perspectives about the Webfleet platform.
You’re highly experienced with the Webfleet platforms. What do you find most important in a telematics solution?
If I had to choose the most important thing, it would be that having an all-in-one system. We are now using Webfleet with another third-party application, but it’s working well. And certainly, with the latest versions with the PRO 8 series, we have no problems to date.
Integrating with third-party solutions couldn’t be easier with Webfleet’s open-platform approach. Go with existing integrations offered through our partner network or customise your business processes.
Wrapping up
Curious about our loyalty breakfast? Watch our short replay.
Keep me posted on loyalty events
Your consent is required
In this section, external content is being embedded from .
To display the content, your consent is required for the following cookie categories:
- Targeted Advertising
- Analytics & Personalization
- Essential
For further details, please refer to our privacy policy. If you are interested in how ###vendor_name### processes your data, please visit their privacy policy.
