TomTom Telematics and ReviewBuzz Announce Joint Customer Service Offering

Combined with WEBFLEET, ReviewBuzz helps US-based service-based fleet operators drive positive customer reviews and online recognition

Boston MA, 06 September 2017
TomTom Telematics and ReviewBuzz today announced a new joint offering to help US-based service-based fleet operators drive positive customer reviews, online recognition, and word of mouth business referrals.

According to industry data, 92% of customers read online reviews and 85% of customers report they would pay more for trusted service providers . Reviews can help a business get found more often through top search engine rankings, improve operational performance by motivating employees, add to top and bottom line results through positive word of mouth marketing, lower customer acquisition costs, and drive higher employee productivity.

Through a new integration, fleet customers of TomTom WEBFLEET can now use their fleet management solution to efficiently navigate to a job site, process assigned work orders and automatically trigger a request for customer feedback through the ReviewBuzz online review and customer satisfaction survey system as soon as a service call is compete. Customers are then given the option of posting their review online. Online customer reviews help improve a business’s search engine performance and visibility on popular search engines and business ranking sites.

Kenneth Willburn, co-owner and operator of Frank’s Repair Plumbing in Amarillo, Texas, has experienced a dramatic increase in the number and quality of customer reviews since he began using the WEBFLEET/ReviewBuzz solution. In just one month, the business has received 41 positive online reviews from customers, where in the past it was fortunate to receive one review per month.

WEBFLEET and ReviewBuzz are a perfect pairing. The solution works just great, says Willburn. The solution is so painless and easy for my customer service staff to use and puts no extra work on our technicians. When booking a call, we simply ask the customer for their email, and the rest of the process is completely automatic. As a business owner, I can’t underestimate the value that I’m getting from a large number of positive reviews online. It is motivating for my staff, and it builds huge trust with customers.

Customer reviews and feedback are an essential part of doing business, and ReviewBuzz provides a powerful extension to the WEBFLEET workflow. It’s more than just getting the service technician to the job site on time and ready to work. It’s about performing on the job, building lasting customer relationships, and capitalizing on that positive word of mouth to build your brand, says Torsten Grunzig, Director of North American Sales for TomTom Telematics.

Customer feedback is a necessary tool for any successful service business in today’s transparent digital marketplace, especially employee-specific feedback, as service employees are critical in creating a positive brand experience, said Kevin Hunt, Vice President of Business Development for ReviewBuzz. The integration of TomTom Telematics’ WEBFLEET with ReviewBuzz now makes it much easier for TomTom customers to earn that valuable feedback and have their customers publish their positive brand experience on popular customer review websites.

ReviewBuzz will be available to customers as an additional service to WEBFLEET starting in August 2017.