Field service management is the management of a company's resources using tools to manage things like scheduling, work orders, analytics, reporting, and customer expectations. These tools use software or cloud-based platforms that are integrated from end to end to improve efficiency and optimize workflow management.
How does field service management work?
Field service management is applied through software applications integrated with backend systems. It can help you by automating various aspects of your business, including but not limited to scheduling, dispatching work, installations, billing, accounting, service, or repairs. For example, it allows you to track all the stages of a work order lifecycle with real-time insights.
Some software also allows you to manage your workflow remotely with mobile applications. You can be away from the office and still have visibility over critical information such as customer history and process checklists.
Field service management software
There are multiple types of field service management software. A field service management software system can collect all the valuable information you need about your orders and drivers. It can help you manage the workflow, improve customer service, and get more jobs done.
Some provide dynamic order dispatch and management that enables you to identify which driver is best suited to complete a job based on smart scheduling and dispatch, order status, and vehicle status. This allows you to optimize the order management workflow and complete more orders. Furthermore, with professional navigation, you can get more jobs done on time.
And field service management software automates your workflow management process and takes care of the reporting for you. By automating your workflow, you can be more efficient and time-effective by reducing distractions and time-consuming manual tasks. For example, some systems make compliance easier. Some field service management features automatically record the vehicle odometer and working time registration for you in real time, which supports more accurate reporting and lessens the administrative burden.
Webfleet: a field service management solution
Webfleet does everything mentioned above and more. It helps you automate field service management, keep costs under control, and get more jobs done on time. It provides exceptionally accurate ETAs based on Webfleet's award-winning traffic information. It uses a complex network of live traffic data and advanced algorithms to help your drivers avoid traffic. And using rich data from vehicle integration helps you decrease the vehicle's total cost of ownership.
A field service management solution like Webfleet can help you automate your workflow, boost productivity, and improve efficiency. Not only can you get more jobs done, you can also make more customers happy. Click here for more information on workflow management.
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Take a look at the issues that are impacting workflow for small and medium sized companies and why many are turning to digitisation to manage a more efficient fleet.
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